Privacy Policy

Level 10 Overhead Door ("Level 10," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you provide. When you submit a service request or quote form, call us, or email us, we may collect your name, phone number, email address, service address, and details about the service you're requesting. Our online request forms are processed through Workiz, a third-party field-service platform we use to schedule and manage jobs.

Information collected automatically. Like most websites, we may automatically collect certain technical information when you visit, such as your IP address, browser type, device type, pages viewed, and referring pages. This is typically collected through cookies or similar technologies, and only after you accept cookies through our cookie banner (see Section 3).

2. How We Use Your Information

• To respond to quote requests and schedule service
• To communicate with you about appointments, estimates, and invoices
• To improve our website and understand how visitors use it
• To comply with legal obligations and protect against fraud

We do not sell your personal information.

3. Cookies

We use a cookie consent banner to ask permission before loading any non-essential (analytics) cookies. You can accept or decline these cookies when you first visit, and you may clear your browser's stored data at any time to reset your choice. Essential cookies required for basic site function may still be used regardless of this choice.

4. Third-Party Services

We share information with a small number of service providers strictly to operate our business and this Site:

• Workiz — processes and stores service request submissions so we can schedule and complete your job.
• Our website host — stores the Site's files and logs standard server access data.
• Analytics providers (if enabled) — help us understand aggregate site traffic. Any such service is only activated after cookie consent.

These providers are only permitted to use your information to perform services on our behalf.

5. Data Retention & Security

We retain service request information for as long as reasonably necessary to fulfill the purposes described above and to meet legal, accounting, or reporting requirements. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure.

6. Your Choices & Rights

You may contact us at any time to ask what information we hold about you, request a correction, or request deletion, subject to any legal obligations that require us to retain certain records (such as invoices). California residents may have additional rights under state privacy law; contact us using the information below to make a request.

7. Children's Privacy

This Site is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Level 10 Overhead Door
San Jose, California
Phone: (408) 668-0570
Email: info@level10overheaddoor.com

This page is provided as a general reference and does not constitute legal advice. We recommend having this policy reviewed by an attorney to confirm it meets all requirements applicable to your business.